Our team is experienced in developing custom solutions specifically to meet clients' unique needs and requirements. Our development team works closely with clients to understand their specific needs and goals, then designs and builds solutions tailored to those requirements.
This approach can provide significant benefits over implementing 'Off-the-shelf software', as they can be limiting in functional fitness. Custom-made solutions can be designed to optimise specific business processes, integrate with existing systems, and provide a competitive advantage.
Some of the benefits of custom software solutions include increased efficiency & productivity, better user experience, not having to compromise on specific use cases that are important for the business, reduced dependency for support and changes, easier to improve, better competitive advantage, and cost-effectiveness in the long run.
Having skilled and experienced team with problem-solving abilities is vital for the success of any organisation. Our team brings a wealth of knowledge and expertise from a broad range of technologies and disciplines. They are professionals with adaptability. We provide continual training to our team to ensure their knowledge and skills are up to date and cater to the varied needs of our clients.
This improves not only their performance & productivity but also their job satisfaction and confidence, thereby reducing staff turnover. Apart from technologies, best practices, tools, and techniques, we train our team on legal, regulatory, and compliance matters pertaining to their roles.
We strive to ensure the work we undertake is delivered on time, within established budgets, and to the specifications. This requires project management experience, effective planning, risk assessment, resource management, and proactive communication. We create a detailed project plan that breaks down the scope into smaller manageable units. We then outline tasks that can be assigned to individuals, milestones, deadlines, dependencies, and risks.
This ensures that the project stays on track and that everyone is aware of their responsibilities. We set realistic timelines and budgets for the project, taking into account the complexity of the work, the resources required, and any potential risks or challenges. Our project managers regularly monitor the project's progress and the team's performance to ensure that the project is on track and that any issues are identified and addressed in a timely manner.
We use industry-standard project management tools to help track progress, assign tasks, and collaborate with the team. This helps to ensure that everyone is aware of the project's status and that the work is being completed on time. We establish clear and regular communication channels between the team members, stakeholders, and management. Our PMs regularly review the project plan and budget and prepare contingency plans in case of any unforeseen events that may arise, such as changes in the business environment, integration issues, movement of key staff, etc.
Our PMs are experienced and skilled in estimating costs and effort levels based on the details of functional and non-functional requirements identified. Our Analysts are skilled and experienced in preparing detailed and clear requirement artefacts, which help PMs come up with robust estimates and project plans.
We have well-defined development processes and guidelines to ensure successful delivery. Given an option, we follow the SCRUM methodology (an agile iterative and incremental development approach that focuses on delivering small chunks of functionality in short timeframes called sprints). This emphasises flexibility, faster delivery, increased visibility, improved productivity, collaboration, and client involvement to ensure that the solution is developed on time and to a high standard of quality and acceptance.
Flexibility: In terms of changes in project scope, timelines, and priorities. This makes it easier to adapt to changes in the project or in the business environment.
Faster delivery: Allow for faster delivery of a working product or service. This is achieved through the use of sprints, which are short, time-boxed periods of development.
Increased collaboration: Collaboration among team members, stakeholders, and customers. This helps to ensure that everyone is aware of the project's progress and that any issues or concerns are identified and addressed in a timely manner.
Increased visibility: Increased visibility into the project's progress can help identify and address issues early on. This helps ensure that the project stays on track and meets its goals.
Improved productivity: by providing a clear framework for managing and completing complex projects. This can help to ensure that resources are used effectively and that the project is completed on time and within budget.
Increased customer satisfaction: by providing a working product or service faster and incorporating their feedback into the development process.
Better team management: By providing a clear framework for managing and leading a team, which can help to improve team performance and accountability.
Effective communication is essential for the success of any project or service. It involves the exchange of information, ideas, and feedback between team members, stakeholders, and management. Effective communication can help ensure everyone knows the project's goals, progress, and any issues or concerns that arise.
Establish clear communication channels: Establish clear and regular communication channels between team members, stakeholders, and management. This can include email, instant messaging, video conferencing, and regular meetings.
Set clear expectations: Clearly define the roles, responsibilities, and expectations of all team members and stakeholders. This helps ensure that everyone is aware of their responsibilities and is working towards the same goals.
Encourage open communication: Encourage open and honest communication among team members and stakeholders. This helps ensure that any issues or concerns are identified and addressed in a timely manner.
Use clear and concise language: Use clear and concise language when communicating to ensure that all parties understand the message. Avoid jargon or technical language that all stakeholders may not understand.
Listen actively: Actively listen to team members' and stakeholders' input and feedback. This can help ensure that everyone's ideas and concerns are heard and considered.
Provide regular updates: Provide regular updates on the progress of the project and any changes that have been made. This helps ensure that everyone is aware of the project's status and that any issues or concerns are identified and addressed in a timely manner.
Use visual aids: Use visual aids such as diagrams, charts, and presentations to help communicate complex information.
Effective communication can help to ensure that everyone is aware of the project's goals, progress, and any issues or concerns that arise.
Studies show that over 70% of outsourced software projects are awarded to existing suppliers. This is partly due to the difficulty in finding the right partner that is resourceful, cost-effective, and reliable and partly due to the difficulty transitioning over knowledge to a new team. Usually, software projects involve a non-trivial amount of knowledge risk. Many supplier companies take advantage of this aspect (after the first project) to negotiate higher prices or propose client-unfriendly terms. We believe that is unethical. We understand the importance of knowledge management, trustworthiness, and transparency in this business.
The importance of reliability and trustworthiness is paramount in remotely executed projects. Most companies that look to outsource software development/maintenance expect their supplier to be resourceful and flexible simultaneously. They also weigh heavily on their ability to measure and forecast their IT spending accurately. This necessitates engaging with a firm like ours whose processes around development, code management, delivery, and quality are mature, stable, and predictable. Our billing is competitive and transparent. Our engagement terms are lean, flexible, easy to understand, and client-friendly. This helps clients to optimise their operations and processes surrounding the modules they outsource. Our ability to be responsive and scale dynamically is second to none. Technologies and trends in the software industry change rapidly. Therefore, recruiting or training staff to keep up with that pace is a speciality.
We address these aspects diligently to allow our clients to focus on their core competencies and not worry about the ever-changing technologies and paradigms in software work. It is also crucial that transitional and communication challenges in outsourced software projects are well managed. To take care of this, we appoint experienced project managers and consultants, well-trained to set and exceed expectations and devise a structured approach to each project we undertake.
We believe in clearly communicating and agreeing upon the terms of a project or service before it begins. This includes outlining the scope of the work, timelines, budgets, and any other relevant details. Having transparent engagement terms ensures that the project or service is completed on time, within budget, and to the satisfaction of all parties involved.
Clarity: Transparent engagement terms provide clarity on the scope of the work, timelines, and budgets, which can help to ensure that everyone is on the same page and that the project or service is completed as expected.
Better project management: Transparent engagement terms can improve project management by providing a clear and agreed-upon framework for tracking progress, identifying issues, and making adjustments as needed.
Reduced risk: Transparent engagement terms can help to reduce risk by clearly outlining the expectations and responsibilities of all parties involved, which can help to mitigate potential issues or disputes.
Better alignment: Transparent engagement terms help align the client and service provider's goals, objectives, and expectations.
Data analytics services are becoming increasingly important for businesses and organisations as they help to gain insights into customers, operations, performance, etc., to make data-driven decisions. Our Data analytics services encompass collecting, cleaning, analysing, visualising, and interpreting large sets of data to extract valuable insights and information.
Business Intelligence (BI): BI services provide organisations with the ability to analyse data from multiple sources, such as sales, marketing, and finance, to gain insights into business performance and make data-driven decisions
Big Data Analytics: Big Data analytics services involve analysing large sets of structured and u7 charts to help make data more understandable and actionable.
We use tools such as PowerBI and Azure HDInsight to develop valuable insights from the data.
• Data analytics & Business Intelligence services are becoming increasingly important for businesses as they help gain insights into customer behaviour, sales, operations, performance, etc. This, in turn, helps make data-driven decisions. Our DA & BI services encompass collecting, cleaning, automating, modelling, visualising, analysing and interpreting data sets to extract valuable information and insights.
• We can provide advice on BI strategies and data collection methods suitable for our clients' business. Some of the popular data collection methods we have executed are surveys, observations, data experiments, focus groups, acquisition of data from primary (internal) and secondary (external) sources. Accurate and reliable data collection is essential to ensure accurate and reliable analysis and conclusions. The use of proper data collection methods and techniques is necessary to obtain high-quality data that can be used for informed decision-making.
• Maintaining data accuracy and integrity is critical in the data preparation process, and data cleansing/scrubbing plays a vital role in achieving this goal. Our data cleansing process involves a series of steps such as data profiling, standardization, enrichment, validation, de-duplication, normalization, etc. aimed at identifying and minimizing inaccurate, incomplete, irrelevant, or duplicate data. We customize our approach based on the quality and completeness of the data received to ensure maximum effectiveness.
• Data modeling involves creating a conceptual representation of data objects and their relationships, while defining structures and rules to manage data. We plan and organize data storage, processing, and accessibility during this phase of the process. Our approach to data modeling includes identifying entities, attributes, and relationships, and specifying business rules for data manipulation. The resulting model serves as a visual guide for both business users and developers of the system, ensuring that data is organized accurately and retrieved efficiently to meet the organization's needs
• Our data visualization services are designed to help you present complex data sets in a graphical or visual format that makes it easier to identify patterns, trends, and outliers, and to communicate insights effectively. With our expertise, we can create different types of charts and graphs like bar charts, line charts, scatter plots, and pie charts to represent numerical data. We can also use heat maps for large data sets with multiple variables and geospatial visualization to represent data based on geographic location. Our team can even create infographics to present KPIs, year-on-year variation, and variations from targets. We can design custom dashboards with user-friendly interfaces to provide real-time monitoring, and network diagrams to visualize complex relationships between data points
• Our data engineers can design robust data flow automation systems, which involve automating the movement of data between systems or applications. These systems can be scheduled or real-time and are designed to reduce manual effort and improve efficiency. By leveraging our expertise in this area, we can help you achieve benefits such as improved data accuracy, increased efficiency, standardization of data formats, and cost savings
• To implement our DA & BI systems, we leverage various technologies and tools such as Power BI, Azure Data Factory, Azure Logic Apps, Azure Event Grid, Azure Databricks, DataWrangler, OpenRefine, ERDPlus, Visual Paradigm, PowerQuery, Microsoft 365, FuzzyLookup Excel add-in, and more.
• Our analysts are proficient and well-versed in using such BI tools to generate top-notch reports, including both regular rhythm of business reports and ad hoc reports, which highlight significant observations, variances, and key points to support organizational goals.
Data governance is essential for the effective management of data in an organization. It helps to ensure that data is accurate, consistent, and reliable and that it is used in a way that complies with legal, regulatory, and organizational policies. Data governance is becoming increasingly important as organizations generate, collect, and store more data than ever before, and organizations must ensure that data is properly managed, protected, and used in a way that respects individual privacy rights.
Our data governance services encompass a comprehensive range of solutions, including the development and implementation of data governance frameworks, policies, procedures, metrics, as well as the establishment of data management standards to achieve compliance with data privacy regulations. Our experts are skilled in conducting data lineage and impact analysis, data audits and assessments, and risk assessments, as well as in defining roles and responsibilities for data stewardship and ownership. Additionally, we provide training and support for data governance best practices. We also provide services that ensure the accuracy, completeness, and consistency of data through the use of data quality rules and metrics, as well as monitoring. We assist in implementing and maintaining data security controls that protect sensitive data and comply with legal and regulatory requirements. Our team ensures that data is used in a way that respects individual privacy rights and complies with data privacy laws and regulations. We also help organizations comply with legal and regulatory requirements, such as GDPR, HIPAA, and PCI-DSS, while maintaining a data catalog to aid users in finding, understanding, and using data effectively
Project management is a critical function for the successful delivery of projects. It helps to ensure that projects are completed on time, within budget, and to a high standard of quality. It also helps to ensure that the project meets the needs and expectations of the stakeholders and that the project delivers value to the organization.
Our project management service offers expert planning, execution, and closure of team projects to achieve targeted goals and meet success criteria. Our PMs can coordinate various resources, including people, time, money, and materials, to ensure that your project is completed efficiently and effectively. We focus on delivering results through expert planning, efficient execution, and timely project closure. Trust us to manage your project from start to finish and achieve the desired outcomes with our expert PM services.
Our project management services cover the following key aspects:
• Defining project goals and success criteria, creating a detailed project plan that outlines scope, timeline, budget, resources, risks, and tasks associated with the project.
• Ensuring effective resource management by making sure necessary resources, including people, time, and materials, are available and allocated properly to meet project goals.
• Managing project execution, monitoring, and control to ensure timely completion of project tasks within budget by coordinating and managing resources.
• Identifying potential risks, assessing probability and severity, and developing risk response strategies (avoid/transfer/mitigate/accept) as well as monitoring and responding to risks throughout the project lifecycle.
• Establishing effective communication channels and protocols to ensure stakeholders are informed about project progress and any changes or issues.
• Developing and implementing quality management processes to ensure project deliverables meet quality standards and customer expectations.
• Conducting a post-project evaluation to assess project success, identify areas for improvement, and capture lessons learned for future projects.
• Formally closing the project with final project results and lessons learned for future reference.
Our Business Analysis service offers a comprehensive approach to identify and address business needs, requirements, issues and opportunities for improvement. Our experienced analysts conduct thorough analysis by gathering and evaluating data, assessing current systems and processes, and working closely with stakeholders to define project objectives and requirements (including UI/UX requirements). We develop comprehensive business cases, requirement specification documents, project plans and provide ongoing support to ensure that the project objectives are achieved. Our BA services also include testing and quality assurance activities, and end-user training and support.
We specialize in developing web-based applications that can be accessed through web browsers and mobile apps that can be installed on smartphones and tablets. We leverage the latest technologies such as HTML5, CSS, JavaScript, Angular, React, Vue.js, Swift, Java, Objective C, Dart, Kotlin, and others to create high-quality web and mobile applications. We ensure that the applications we develop are user-friendly, scalable, secure, and optimized for performance.
We offer a comprehensive application development service, covering every aspect of the development process from user interface design to features & backend systems development, database & third-party services integration, testing, debugging, and deployment.
Our User Experience (UX) and User Interface (UI) designers focus on the aesthetics and user-friendliness of your product. Their goal is to create an intuitive and visually appealing interface that provides a positive user experience. They consider user behavior, information architecture, accessibility, and visual design to develop mockups, prototypes, and graphic assets that bring the design to life.
Our team of experienced developers utilize popular programming languages and frameworks to create features, construct backend systems, and integrate application functionality with third-party services and databases. They also conduct developer-level testing and debugging to ensure the application runs smoothly and deploy the final product to multiple environments such as testing, staging, and production.
Our Quality Assurance testers verify the application being developed meets the specified requirements and quality standards. It involves testing the application for functionality, performance, usability, and other relevant aspects to ensure that it works correctly and meets user needs.
Ongoing maintenance, updates & support is essential to ensure that the software product or service remains functional, up-to-date, secure, user friendly and error-free in the ever-changing technical & business landscape. Regular maintenance and support help to extend the life of the software product, avoiding the need for costly replacement. Our professionals can provide services involving reviewing, updating, improving, and maintaining software products after they have been released to production. It includes activities such as feature-review, code-review, bug-fixes, infrastructure upgrades, performance optimization, browser/device/OS compatibility adjustments, feature enhancements, and change-request implementation. Having a comprehensive and robust maintenance and support plan is important as it helps to ensure that the software continues to meet the needs of the users and remains competitive in the market. This plan should consider the resources, budget, effort-level and timelines for regular updates, bug-fixes, knowledge-management and technical support.
Our team of developers and analysts has a proven track record of providing high-quality and comprehensive software maintenance services. We understand that customer satisfaction is key, which is why our tech-support professionals are always available to assist users with any issues or inquiries related to our software. To make the process seamless, we provide detailed online interactive user manuals and deploy powerful chatbots to automate common inquiries, allowing our human agents to focus on more complex issues. We also use incident management software systems to assign tickets for easy prioritization, scheduling, and follow-ups. Our tech-support team is dedicated to providing timely and detailed responses to queries arriving via emails and follows up internally with our development team and externally with users. With our tech-support services, we guarantee that users will have a positive experience, increasing user adoption and satisfaction
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